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Accessibility

What we have, what we don't, and who to call. We'd rather tell you plainly in advance than have you find out on arrival.

At the hotel

Accessible facilities in detail

Measurements are real and were taken on site. If something you need isn't listed, call us — we will tell you honestly whether we can accommodate it.

Getting in

  • Step-free main entrance with a 1:15 ramp and automatic doors
  • Level approach from the car park to reception
  • Two accessible parking bays beside the entrance
  • Reception desk with a lowered section for wheelchair users
  • Staff on every shift trained in assisting guests with disabilities

Moving around

  • Lift to all floors, 1100mm × 1400mm car, with braille and audible floor announcements
  • Corridors at least 1200mm wide throughout
  • No steps between reception, the restaurant, the bar and the pool terrace
  • The Pentagon Hall and Choba Room are step-free from their own entrance

Accessible rooms

  • Four accessible rooms — one Double King, one Family Spring, one Executive Suite, one Executive Spring Suite
  • 800mm clear door widths and 1500mm turning circles
  • Roll-in wet-room showers with fold-down seats and grab rails
  • Raised WC with grab rails on both sides
  • Lowered wardrobe rails, light switches and peepholes
  • Emergency pull cords by the bed and in the bathroom
  • Vibrating pillow alarms and visual smoke alerts on request

Dining and events

  • Accessible tables in Solomon's, The Fifth Bar and the Terrace Café
  • Menus available in large print and read aloud by staff on request
  • Accessible WC on the ground floor and adjoining the Pentagon Hall
  • Hearing loop available in the Pentagon Hall and the Choba Room
  • Assistance dogs welcome throughout, at no charge

Where we fall short

  • The pool has step entry only — there is no hoist. Staff will assist, but we would rather you knew before booking.
  • The Garden Terrace is reached by a paved path with a 1:12 section that some manual wheelchair users find steep without assistance.
  • The fitness centre is on the first floor and reached by lift, but the equipment is not adaptive.

This website

Accessibility statement

We aim to meet WCAG 2.2 Level AA across this site.

This website is built to be usable with a keyboard alone, with a screen reader, at 200% zoom, and with animation switched off. Specifically:

  • Every interactive element is reachable and operable by keyboard, with a visible focus ring.
  • Text meets a 4.5:1 contrast ratio against its background in both light and dark themes.
  • Touch targets are at least 44 × 44 pixels.
  • All images carry meaningful alternative text; decorative images are hidden from assistive technology.
  • Headings follow a logical order and each page has exactly one level-one heading.
  • Form fields have visible labels, and errors are announced and tied to their field.
  • Motion respects your prefers-reduced-motion setting.
  • The booking flow announces state changes to screen readers as they happen.

Known limitations: the embedded Google Map is a third-party component we do not control; it only loads when you choose to load it, and every piece of information it shows is also available as text on the Location page.

If you hit a barrier anywhere on this site or in the hotel, tell us and we will fix it. Email info@pentagoninternationalhotel.com or call 0803 383 3628. We aim to respond within two working days.

Talk to us about access needsSee accessible rooms