Terms & Conditions

Booking terms

• A booking is confirmed when you receive a reference beginning PHS-. Until then, no room is held.
• No payment is taken to make a reservation. The room is held against your name until 20:00 on your arrival date; if you have neither arrived nor contacted us by then it is treated as a no-show and released.
• Rates are quoted per room per night in Nigerian naira and exclude 8% VAT and a 5% service charge unless stated otherwise.
• The lead guest must be 18 or over and present government-issued photo ID at check-in.
• Room allocation requests (floor, view, connecting rooms) are noted and honoured where possible, but are not guaranteed.
• Group bookings of five rooms or more, and all event bookings, require a 50% deposit and are governed by a separate agreement.
• We may decline or cancel a booking where we reasonably suspect fraud, or where a guest has previously breached these terms.

Cancellation policy

• Cancel inside the window and one night's accommodation is charged.
• Your room is held until 20:00 on the arrival date. Tell us you are arriving later — by phone, WhatsApp or email, at any hour — and we hold it for as long as you need.
• A no-show is a reservation where the guest neither arrives nor makes contact by the hold time. The reservation is released, the room offered to other guests, and one night may be charged.
• Early departure is charged for the nights booked unless we can re-let the room.
• Cancel through Manage Booking, by phone, by WhatsApp or by email — all four count, and we confirm each in writing.

Refunds

Where a refund is due, we return it by the original payment method within 10 working days of the cancellation being confirmed. Bank transfers may take longer to clear at your end; we will send you the transfer reference on the day we send it. Deposits on event bookings are refundable on the terms in your event agreement.

Payment

• There is no online payment. Reserve on this website and settle at the hotel by card, bank transfer or cash. No deposit is required for standard bookings.
• We collect no card details anywhere on this website, and we never ask for them by email or over the phone. If anyone asks you for them in our name that way, it is not us — call 0803 383 3628 and tell us.
• A pre-authorisation of ₦25,000 per room may be taken at check-in against incidentals, and is released at checkout.
• Corporate accounts may be invoiced monthly on 30-day terms by prior arrangement.

House rules

• Check-in from 14:00, checkout by 12:00. Reception is staffed 24 hours.
• All rooms and indoor areas are non-smoking. Smoking in a room incurs a ₦50,000 cleaning charge.
• Quiet hours run from 22:00 to 07:00. Music in rooms should not be audible from the corridor.
• Visitors must be registered at reception and may not stay overnight in the room without being added to the booking.
• Pets are not permitted. Assistance dogs are always welcome, at no charge.
• Guests are responsible for damage to the room and its contents beyond fair wear.
• Children under 16 must be accompanied by an adult in the pool, gym, sauna and games lounge.

Liability and force majeure

We insure the building and our own equipment. Guests should insure their own valuables; safes are provided in every room and we accept no liability for items left outside them. Nothing here limits our liability for death or personal injury caused by our negligence. If events beyond our reasonable control prevent us from providing the room — flooding, civil unrest, prolonged grid and fuel failure — we will offer an alternative or a full refund of amounts paid for the affected nights.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Rivers State have jurisdiction. We would always rather resolve a complaint directly — raise it with the duty manager before you leave, and if that fails, in writing to info@pentagoninternationalhotel.com.